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Dear Valued Buyer, Thanks for shopping at yiwumensa Official Store Wedding Dresses! In order to give you a better shopping experience, Please kindly be noted the following info:
1.About buyer\'s info:
In order to ship your parcel timely, please kindly be sure the shipping address, receiver\'s full name, phone number, and zip code you fill is correct and no wrong.
For Brazil buyers, please kindly tell your tax number (CPF No.) when you order, or parcel will not be shipped.
2. About size:
About the size, please dont reply on your usual size, it\'s better to take measure of yourself and choose the correct size from our size chart at product page. As us or uk size is different from our size chart.
3. Tax fees and customs problem:
For buyer from these countries (Brazil, Russian, Portugal, Spain and other remoted address), Please kindly tell the declare value when you order, or declare value will be filled by shipping company they usually make.
For any tax fees, penalties and extra remoted fees, which we are not responsible for, buyer will pay it themselves. We\'ll try to help you to get easy and smoothly customs clearance, but sometimes tax fees and penalties are unavoidable.
Buyer will be responsible for all the parcels refused to receive and caused return shipping cost and extra loss if any.
Any return and exchange are unaccepted caused by buyer problem or customs clearance problem.
It does not include gloves,veil and petticoat.
(4)From Hollow To Floor through the bust with shoes:__
If the dress have the strap or the sleeve,we still need other size:(if you dont know how to measure please contact us.)
(5)Shoulder to Shoulder:__
(8)Shoulder Point to Wrist:__
(9)Shoulder to Bust:__
Delivery & Customs
For exampel shipping to USA
Processing time : 10-20 days
Shipping time : ( DHL 3-7 days , DPD 5-10 days , Aramex 7-10 days , EMS 15-30 days )
Customs : The dress will be sent to you by you chooice Express company ,we can be help you apply lower Value with your country customs .
If post to BRAZIL, please tell us the receiver CPF in the message box, without it, we can not post the dress, thanks for your understanding.
When you place an order, we will offer you all the shipping methods for you to select, usually we select a safe,quick and cheap method for you and tell you the estimated delivery time. But sometimes we can not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your products is inspected. Usually it will not produce customs fees and some other extra fees for you because we will write a low value for the package. But sometimes it can not be avoided, they may collect the fees at time of delivery, that is your duty for importing products to your country, we will not refund shipping charges for refused shipments.
As always, if the item is unsatisfactory, please do contact us first for a quick and satisfactory resolution.
Please contact us within 48 hours after receiving the item. The returned item must be in perfect condition. For dresses, you also need to pay 30% total amount of order as restock fee. It is required that the item or dresses should be returned to us within 14 days after the return request is accepted.
Return shipping charges will be the buyer\'s responsibility.
Exchanges are only allowed for the items which are defective, wrongly shipped or damaged upon receipt. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
(3)Procedures Of Return And Get Refund
Contact our customer service immediately.For the issues you mention, we need you provide evidence to prove.We will give you the returning mailing address.
After the returned item by you is received, we will refund you in 3 to 7 working days . Rush order fee and the shipping cost you paid before is non-refundable.